Privacy policy.
Basis Privacy Policy
At Basis Clinic, we take your privacy seriously and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
By visiting our website or engaging with our services, you agree to the collection and use of your personal data in accordance with this policy.
1. What Personal Information Do We Collect?
We collect personal information necessary for providing our services and fulfilling our obligations to you. This may include, but is not limited to:
Personal details: Full name, date of birth, gender, and contact information (email, phone number, address).
Health information: Medical history, current health conditions, treatments, and relevant personal health data.
Financial information: Payment details such as credit card or bank account information (for booking consultations or services).
Other details: Any additional information you provide directly to us, such as during consultations or via online forms.
2. How We Collect Your Personal Information
We collect your personal information in a number of ways, including:
Directly from you: When you contact us, make an appointment, fill out forms, or provide information via email, phone, or our website.
Through third parties: When appropriate, we may collect information from other healthcare providers or institutions you have authorised to share information with us.
Automatically: Information such as cookies or analytics data may be collected when you use our website.
3. How We Use Your Personal Information
We use the personal information we collect for the following purposes:
To provide our clinical nutrition services.
To communicate with you about appointments, services, or promotions.
To manage your health records and provide you with tailored health advice.
To process payments and manage financial transactions.
To comply with legal and regulatory obligations.
To improve our website, services, and client experience.
4. How We Protect Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes using secure servers and encryption, as well as implementing strict access controls.
However, no method of data transmission or storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.
5. Disclosure of Your Information
We do not sell, rent, or trade your personal information. However, we may disclose your information in the following circumstances:
To third-party service providers: We may share your personal information with trusted third-party service providers who assist us in operating our clinic, such as payment processors, IT support, and healthcare partners.
With your consent: We may share your information with other healthcare providers or institutions if you authorise us to do so.
As required by law: We may disclose your information if required to do so by law or court order.
6. Your Rights and Access to Your Information
You have the right to:
Access: You can request access to the personal information we hold about you.
Correction: If you believe the personal information we hold is inaccurate or incomplete, you can request that we update or correct it.
Deletion: In some circumstances, you may request the deletion of your personal information, although we may need to retain some records for legal or regulatory reasons.
To exercise any of these rights, please contact us at hello@basisclinic.com.au.
7. Cookies and Website Analytics
We may use cookies and website analytics tools (such as Google Analytics) to track and analyse website usage to improve user experience. Cookies are small files that are stored on your device when you visit our website. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.
For more information about cookies and how we use them, please refer to our Cookie Policy.
8. Third-Party Links
Our website may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to read their privacy policies before providing them with any personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you via email or on our website. We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about how we handle your personal information or would like to exercise your privacy rights, please contact us:
Basis Clinic
Email: hello@basisclinic.com.au
Website: www.basisclinic.com.au
Thank you for trusting Basis Clinic with your health and personal information. Your privacy is important to us, and we are committed to ensuring that your information is protected and used responsibly.